MyWay RTK Renewal Process

MyWay RTK has noticed a few issues with resellers creating new subscriptions rather than renewing current subscriptions for their customers. Although it is an easy mistake to make, it is completely avoidable. Be sure to follow the directions provided on in the “Service and Support” area. Directions can be found under, “How Do I Renew A Customer’s Subscription?” As always, the MyWay support team can be contacted if any further assistance is needed to help with the renewal process.



1. Click Customer List

2. Click the "EDIT" button next to the customer whose subscription needs renewed.

3. Click the Sub ID of the subscription that you need to renew.

4. Click "Click to Renew Subscription via Store Credit" button.

5. Select subscription item, start date and then click "Click to Renew Subscription".