MyWay RTK Launches MyWay Xchange
MyWay Xchange features a real time map that indicates the current or last known position of each customer. Having access to this live information allows resellers to specify a user’s proximity to surrounding base stations, so they can easily diagnose a connection issue in the event a user leaves the coverage area inadvertently. In addition, live streaming from base stations means resellers know at once if a base station ever goes offline.
“In the event a customer ever has a connection issue, the reseller now has the tools to resolve the matter quickly,” said MyWay RTK general manager, Andy Hill. “MyWay Xchange was engineered to not only alert resellers about current problems, but to also help them anticipate possible risks. Essentially, this tool helps minimize the chance a customer ever gets disconnected because of distance or weather problems.”
As MyWay Xchange features live Doppler Radar coverage for the entire United States, resellers can see both active customers and current weather conditions simultaneously on one screen. In the event severe weather conditions limit a user’s RTK service, the reseller can easily diagnose the problem’s source without leaving the office. Resellers can also use the radar coverage to view weather forecasts and warn customers of impending severe weather conditions beforehand.
“If a reseller can provide his customer a little tip that helps them avoid a storm, that customer knows he’s working with someone who genuinely cares. That’s just good customer service, and that’s what our customers have come to expect from MyWay resellers,” said Hill.
A mobile version of MyWay Xchange – available at www.mywayxchange.com - has also been developed, providing resellers an easy and effective way to manage subscriptions, mount points, and login credentials while on the go. The mobile site offers benefits to subscribers as well, letting them manage their accounts and create custom profiles right from the field.
“These MyWay mobile tools let you manage your account without having to return to the office or farm during a hectic day,” said Hill. “It’s a convenience that will help MyWay customers and resellers to keep moving while they’re moving.”
To learn more about the service or to view current coverage maps, please visit www.mywayrtk.com or contact 866.963.5785